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HELP |CUSTOMER CARE

Attention PSS customers: Please note that our McAllen, Texas Repair Center address will change effective June 1st, 2021:

New Ship To Address:
Honeywell-McAllen
HSM-McAllen TX
5201 George McVay Drive, Suite G.
McAllen, TX 78503
United States









Welcome to our enhanced Return Material Authorization (RMA) Portal

Here you can create RMA’s for repairs. We also have functionality to support customers creating multiple RMA’s (Batch RMA), Advance Exchange and/or Field Service requests. Be sure to check out Reporting options.

You will also be given access to our Technical Support Portal where you can open a case or search our knowledge base.

Honeywell is consolidating some service centers in North America which will begin in Nov-2019. The correct location to send your equipment will be provided during RMA creation. Please ship your equipment to the depot address printed on your packing slip.


For immediate support, please contact Honeywell Support.